American Fried Chicken — Franchise-Based Online Food Ordering Platform

American Fried Chicken is a growing franchise-based restaurant chain specializing in fried chicken and quick-service meals. With multiple outlets operating under a unified brand, the company needed a centralized digital platform that could support online ordering while seamlessly connecting with each outlet’s internal operations.
https://americanfriedchicken.in/

American Fried Chicken partnered with Softverses IT Solutions LLP to develop a robust food ordering platform that would:

1. Enable customers to place orders directly from the website.
   
2. Allow users to select their preferred outlet before ordering.
   
3. Support multiple order types: Delivery, Dine-in, and Takeaway.
   
4. Integrate the website with the brand’s internal POS software.
   
5. Provide a franchisee registration system to support business expansion.

Restaurant-Focused UX & Ordering Flow

We designed the website to provide a fast, intuitive ordering experience, similar to leading food delivery platforms but tailored specifically to a franchise environment.

• Simple menu navigation with categories and add-ons
  
• Clear outlet selection before checkout
  
• Minimal steps from item selection to order confirmation
  

Multi-Mode Ordering System

The platform supports three ordering modes:

• Delivery: Customers can order food to their location.
  
• Dine-In: Orders can be placed in advance for dining at the selected outlet.
  
• Takeaway: Customers can pre-order and pick up their food without waiting.
  

Each mode follows a slightly different workflow while sharing the same core ordering engine.

Outlet-Based Ordering & POS Integration (Key Feature)

A major technical highlight of this project is the POS software integration.

• Orders placed on the website are routed to the selected outlet.
  
• The order details are automatically pushed to the outlet’s internal POS system.
  
• Eliminates manual order entry at the restaurant level.
  
• Reduces errors and speeds up food preparation and service.
  

This integration ensures smooth coordination between online customers and physical outlets.

Franchisee Registration & Corporate Pages

• Dedicated Franchisee Registration Form for business inquiries
  
• Structured company information pages covering brand, vision, and operations
  
• Lead capture for franchise expansion teams
  

Operational & Performance Considerations

• Real-time order status handling
  
• Secure payment flow for online orders
  
• Responsive design optimized for mobile food ordering
  
• Scalable backend to support new outlets and franchises

• Online food ordering system
  
• Outlet selection before checkout
  
• Delivery, Dine-in, and Takeaway modes
  
• POS software integration
  
• Franchisee registration module
  
• Menu and category management
  
• Mobile-responsive UI

• Streamlined Operations: Orders flow directly from the website to outlet POS systems.
  
• Improved Customer Convenience: Multiple ordering modes increased flexibility for customers.
  
• Faster Service: Reduced manual intervention improved preparation speed.
  
• Franchise Growth Support: Registration system simplified franchise inquiries.
  
• Centralized Brand Presence: A single platform unified all franchise outlets digitally.

• Frontend: Modern responsive web interface
  
• Backend: Custom server-side application
  
• Integrations: Internal POS software integration
  
• Payments: Secure online payment gateway
  
• Hosting: Cloud-based infrastructure with SSL

With the American Fried Chicken website, Softverses IT Solutions LLP delivered a franchise-ready food ordering platform that bridges the gap between online customers and offline restaurant operations. By integrating outlet selection, multi-mode ordering, and POS synchronization, the platform enhances customer experience while significantly improving operational efficiency across all franchise locations.